Zone Reconcile - Bank Statement Stuck Processing And/Or Has Unreconciled Lines

Introduction

This article contains the steps on how to unlock a bank statement that is stuck in processing and then re-process it as well as the steps required if there are unreconciled lines.

NOTE: It is recommend when importing statements that there are no more than 400 lines. Staying under this limit should prevent further performance issues when processing statements.

If the bank statement has already been processed and there are unreconciled lines, skip ahead to Step 3.

Step 1:

Navigate to Transactions -> ZoneReconcile-> Unlock Statement

Step 2:

This will bring you to the list of statements that are currently processing. Check the checkbox against the statement you need to unlock then press the Submit button.   

Step 3:

Navigate to Setup -> ZoneReconcile Setup -> Bank Account Configurations

Step 4:

Find the bank account and click on ‘Edit’.

Step 5:

Under the Processing Payments Subtab, check the Process Bank Statement Scheduled checkbox then click Save.

Step 6:

Navigate to Transactions -> Zone Reconcile -> Statement List

Step 7:

This will bring you to the list of all statements. Find the Statement and click on View.

Step 8:

Check if there are any unreconciled lines. If there are no unreconciled lines, Remaining Lines will be 0.

Step 9: (Skip ahead to Step 12 if there are no unreconciled lines)

Click on ‘Edit’ next to ONE of the transactions in the list.