NetSuite: Issues with 2FA
Creation date: 08/01/2026 20:15
Updated: 08/01/2026 20:15
The 2FA settings for a user, using the user access reset tool, can only be done by an administrator who has access to all of the user's accounts.
If the user has access to the NetSuite partner portal, their access will need to be reset by NetSuite.
In some cases, the code generated by the authenticator may still return the 'Invalid code or expired code' error.
This could be due to the device (in most cases, the phone's) settings.
The following steps are recommended:
If you have an Android, go to Settings > System > Date & Time. Verify that the switch for the settings Automatic date & time and Automatic time zone is on.
Older software versions on some phones might have a sync time to server setting. Clear the box if the sync time to server setting is checked. Verify that the time on your phone is synchronized to network time.
If this is currently on, disable both and enable again.
Try to relog in to the account again using the codes from the app.
For a Windows device:
Right click on the date/time in the task bar and select 'Adjust Date and Time Settings'.
Ensure both these settings are enabled:
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